Limited 1 Year Warranty:
This warranty applies only to the original purchaser when new and unused from Ergoactives or its authorized dealers. The warranty is non-transferable or assignable to any subsequent purchaser or owner. Coverage under this warranty will end upon any such subsequent sale or transfer of title to any other person or entity.
Ergoactives products, when purchased new and unused from Ergoactives or its authorized dealers, are warranted against manufacturer defects in material and workmanship for one (1) year from the date of purchase with a copy of the seller’s invoice. If within such warranty period any such product shall be proven to be defective, such product shall be repaired or replaced at Ergoactives’ discretion. The warranty does not include any labor or shipping charges incurred in replacement part installation or repair of any such product.
For warranty service, contact the dealer from whom you purchased your Ergoactives product. Do not return products to Ergoactives without their prior consent.
Warranty Limitations and Exclusions:
The warranty does not cover products subjected to negligence, accident, abuse, improper operation, maintenance or storage, products modified without Ergoactives’ express written consent including, but not limited to, modification through the use of unauthorized parts or attachments; products damaged by reason of repairs made to any component without the specific consent of Ergoactives, or to a product damaged by circumstances beyond Ergoactives’ control. Evaluation will be made and solely determined by Ergoactives.
If a product has been serviced under the warranty period, the replacement parts are warranted against manufacturer defect in material and workmanship for six (6) months from the date of service. The original one (1) year warranty of the product and parts are not affected by the warranty service and is not extendable past the Limited Warranty period.
The warranty does not extend to non-durable or consumable components which are subject to normal wear and replacement. Non-durable or consumable components are warranted against manufacturer defects for 30 days. Non-durable or consumable components include but are not limited to Ergocap crutch tips, grips, soft goods (e.g. cushioning, bags, upholstery, boot liners), wheels, brakes and cables, shoe/boot soles and insoles, replaceable hardware.
The warranty does not extend to batteries, packaging, or packaging components (e.g. clips, ties, stickers).
Ergoactives will make every effort to provide detailed descriptions and disclaimers regarding the warranty policy for each product.
Manufacturer's Product Warranty
All of the products found on our website come with a 12 month manufacturer warranty against manufacturing faults (please refer to individual listings for specific warranty information). If a fault develops within the warranty period as a result of a manufacturing defect, the manufacturer will provide replacement parts free of charge. General wear and consumables are not covered by their warranty. The manufacturer usually includes warranty terms in their user manual.In the event of a repair requirement, parts will be supplied under warranty free of charge but labour and call out charges will apply if you are unable to replace the part yourself. Labour and call out charge quotations can be provided by email or telephone. We would recommend that you consider our Enhanced Warranty Support Plan.
We would advise customers to retain the product packaging in case the product needs to be returned for repair to our Service Centre.
Enhanced Warranty Support Plan £115.00 Inc VAT
If you are considering buying an electric wheelchair or mobility scooter, then you may wish to consider taking out our optional 12 month support plan.
As manufacturers warranties generally do not include calls out and labour charges we would recommend our 12 Month Enhanced Warranty Support Plan which covers the cost of calls out and labour to diagnose faults and fit warranty parts for up to 3 calls out in the first year. If your product develops a fault we will try to diagnose the problem by telephone to provide the quickest and most cost effective solution, but should you choose the Enhanced Warranty Support Plan we will appoint an engineer to call out and fit the parts under warranty and there would be no charge incurred for call out and labour.
If you do not wish to use this service, we will either dispatch the parts to you via courier and you can appoint your own engineer or we could offer to arrange a chargeable call out for an engineer to visit. The Enhanced Warranty Support Plan does not cover the cost of calls out or labour to repair or fit parts not covered under the manufacturers warranty. is perfect for travel.
Returns
If you are not happy with your purchase from TravelMobility Ltd send it back within 14 days of Delivery
• The item must be as new and unused. Indications of use include, but are not limited to: cracks, scratches, dirty tires, pet hair or
other household dirt, wear to seats and armrests, damage to charging ports, scratches to the frame, or other areas of the product
• The product must be sent back with all items including (but not exhaustive) keys, battery, charger, manual and original packing**
• Return shipping costs are the responsibility of the customer, we recommend you use a tracking service and shipping insurance
• Items must be returned within 14 days
• Unfortunately, delivery service fees, including Next-Day and Overnight
shipping fees, Inside Delivery, White Glove Delivery and Tech Set-Up are not refundable
Collection Return
If your product was delivered by Standard Courier Delivery and you wish to return it by courier you will incur one of the following charges. If you select a returns collection you are confirming that you will accept the returns charge.
Refunds are processed within 7 days following receipt of goods.
Mobility Scooter £60.00
Power Wheelchair. £60.00
Walking Aids. £20.00
